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Personalization/Segmentation Forum- August 7, 2008

Overview:

The more intelligently personalized your site experience, the more you can drive conversions. So by offering your customers a unique shopping experience online, you can differentiate your site and increase average order size. But to what level should you “individualize” the online experience? Attend this focused day and you are guaranteed to save your customers time and effort by serving them with content that they are already interested in!

Personalization & Segmentation Day themes and topics include:
  • Examining the different approaches to onsite personalization and how you can efficiently begin tying them into your site
  • Allowing the behavior of the consumer to dictate the process and the environment that they are in – customer generated usability
  • Understanding the basics of behavioral tracking to create a personalized approach
  • Integrating a personalized customer experience across every marketing channel
  • Utilizing the knowledge of your customers purchasing patterns to set up strategic cross-sell promotions

Personalization & Segmentation Day Format: Case-Study Presentations, Panel Discussions

Sponsored By:

9:00 Registration & Networking Breakfast

9:30 Chairperson’s Opening Remarks
Keith Wardell, CEO, Marketing1By1, LLC

9:45 Utilizing Onsite Personalization Strategies & Tools To Get More Intimate With Your Customers
Peter Hobolt Jensen, VP Online Communications, LEGO

10:20 Panel Discussion: Targeting Customers And Improving Your Marketing ROI Through Innovative Personalization & Segmentation Strategies
David Kohel, Director of eCommerce, Fred Meyer Jewelers
Dillon Mahmoudi, eCommerce Web Strategist, National Instruments
Stephanie Brocoum, VP of Marketing, SmartBargains.com
Pete Olson, Vice President Product Management, Amadesa

10:55 It’s All About The Individual! The New Era Of Adaptive Content And The Personalized Consumer Experience
Meyar Sheik, CEO, Certona
Nancy White, Director of e-Commerce, Personal Creations

11:30 Coffee & Refreshments

12:00 Panel Discussion: Creating A Personalization Strategy That Is Customer Focused & Engaging
Peter Hobolt Jensen, VP Online Communications, LEGO
Jack Kiefer, President & CEO, BabyAge
Martha Wright, Executive Director, Sales & Marketing, The Baby Bunch

12:35 Taking A Dynamic Approach To Understanding Your Customer
David Kohel, Director of eCommerce, Fred Meyer Jewelers

1:10 Conclusion Of Day (Lunch provided for all attendees)
 



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View a sample presentation from Geoff Smith, VP/GM E-Commerce, ShopNBC.com