Field Service 2008 was a remarkable success with the help of exceptional speakers, relevant presentations, and great audience participation. Over 300 senior leaders attended Field Service 2008 to gather best practices to understand and identify the best possible customer service strategies and workforce optimization techniques to increase productivity and provide world-class customer service.

At Field Service, You're Able To:

• Stay abreast on the future issues in service that are bound to affect the way your service organization conducts business on a daily basis
  
• Identify best practices for remote monitoring services no matter how far along your remote monitoring capabilities
  
• No matter the size of your organization – learn leading strategies for blending your model for a customer-centric experience no matter where your customer sits
  
• Improve the speed of putting customer enhancements into action and maximize the return on your CRM investment
  
• Effectively integrate knowledge management, self-service strategies through multiple channels to enable the transformation of your call/support center

Fourth Annual Service Awards Winners

• Best Service & Support Strategy Implemented in 2007
  Durst Phototechnik, AG
  
• Seamless Technology Implementation And Deployment To Increase Service & Support Levels
  AO Smith Water Products Co.
  
• Most Innovative Approach To Service Delivery
  Kodak Service & Support
  
• Service Leader Of The Year
  Medrad Inc

Join us at Field Service East!

Field Service East
September 9-12, 2008
Hyatt Regency Atlanta, GA
www.FieldServiceEast.com

For More Information

If you are interested in speaking opportunities, please contact Jonathan Massoud at jmassoud@wbresearch.com or call 646-200-7455

If you are interested in sponsorship opportunities, please contact Jim Cohen at jcohen@wbresearch.com or call 646-200-7483

If you are interested in marketing opportunities, please contact Gaianti Surajbali at gsurajbali@wbresearch.com or call 646-200-7446