Revolutionizing Healthcare Through Digital Health and Patient Experience!                                                

Online
July 20-21, 2022 |  12:00pm ET

Registration Closed
Sponsor

Airica Steed

Executive Vice President and Chief Operating Officer Sinai Health System
Dr. Airica Steed, Ed.D, MBA, RN, CSSMBB, FACHE – Diversity MBA Magazine Top 100 Executive Leaders Under 50 and Modern Healthcare awarded “Up & Comer”, serving as the “first appointed” Enterprise Chief Experience Officer (CXO) for the University of Illinois Hospital & Health Sciences System. She is charged with spearheading an enterprise-wide cultural and organizational transformation to create a world-class experience for patients, families, employees, and providers as the “Provider and Employer of Choice” and leading large-scale strategy initiatives to drive high quality care, profitable growth, customer satisfaction/loyalty, workforce engagement, efficiency, and value optimization.  Prior to her current role, she served as a Vice President for Advocate Healthcare system and as a Senior Management Consultant for PricewaterhouseCoopers Healthcare Advisory Practice.

Dr. Steed is an accomplished transformational change leader and expert spanning multiple market verticals leveraging Lean Six Sigma, Malcolm Baldrige framework, “Big 4 Consulting”, organizational development, service excellence and change leadership.  She has published numerous, peer reviewed articles and book chapters and has been an active speaker in the industry. She holds a Bachelors degree in Nursing, a Masters of Business Administration, and a Doctorate in Leadership, in addition to numerous credentials and certifications, including a Master Black Belt and International Certification in Lean Six Sigma and has served multiple terms on the Board of Examiners for the Malcolm Baldrige National Performance Excellence Award. 

Day 2: July 21, 2022

12:05 PM Keynote Panel: Equity in the Patient Experience – Bringing Your Practice into Focus

Health equity significantly impacts the patient experience, a fact that more and more institutions are recognizing and acknowledging in recent years. To better serve patients, organizations must bring health equity into focus as they design and evaluate patient experience to understand barriers and inequality in systems and to makes sure all patients can access the highest standard of care. Take some time to hear insights on the journey to improving health equity in patient experience through:

  • Understanding how to bring customer expectations and customer experience into alignment
  • Looking at your own patient experience practices through the lens of equity and inclusion
  • Identifying barriers to care and making strategic changes to address them
  • Finding where and how to improve communication with underserved patients so that the full patient experience is accurately represented and improvements can be made for those populations
  • Committing to an ongoing effort to build trust with minority and underserved populations to increase retention and continually improve practice