Revolutionizing Healthcare Through Digital Health and Patient Experience!                                                

Online
July 20-21, 2022 |  12:00pm ET

Registration Closed
Sponsor

Emma Fulton

Manager, Patient and Provider Experience Hill Physicians Medical Group

Emma Fulton has been working in learning and performance for over 13 years. She received graduate degrees within Healthy Policy and Applied Biomedical and Health Ethics, and conducted post-graduate work and research on the AAMC Medical Curricula Core Competencies and Risk Management trends. Prior to her role at Hill Physicians, Emma led hospital based health systems develop physician engagement strategies and training programs. Within the last 6 years, Emma has focused on helping ambulatory practices develop policies and protocols that support risk avoidance and complaint management protection within social media forums. At Hill Physicians Medical Group, Emma has led the network’s clinician well-being programs and improving the patient experience through operational process improvement, brand awareness, and application of communications training and development.

Day 2: July 21, 2022

2:15 PM Presentation: Improving Communication Strategies and Experience with Hill Physicians Medical Group

Communication is central to patient experience, from internal communication to patient healthcare literacy. In this session, we explore different facets of communication as a medical group as it relates to different stakeholders, alongside working with staff and physicians to hone their communication skills and enabling patients to find the resources they need. Hear from experts at Hill Physicians Medical Group about best practices for:

  • Communicating with physicians to create a strong network of partners
  • Collaborating and motivating stakeholders on performance improvement
  • Working with care teams and patients to create resources that foster accountability