Jonathan D. Sonis, MD,

General hospital PFACs are consistent across Massachusetts and much of the US, but some departments present specific engagement challenges and offer unique opportunities to respond to patients’ needs. This session with Jonathan D. Sonis, MD, Chair of Quality and Safety, Department of Emergency Medicine, explores best practices in the ED that can be used as a basis for engaging your PFACs in new, more nuanced ways. For example:

• Addressing inequalities in the survey gathering process to make sure your patients are represented accurately
• Addressing barriers to participation so that many patient voices are heard
• Designing patient outreach that goes beyond “typical” PFAC membership
• Working with PFACs to help manage patient expectations and create new channels of engagement in and beyond the ED
• (Let me know if the above is accurate or if you want to add any other takeaways)