Revolutionizing Healthcare Through Digital Health and Patient Experience!                                                

Online
July 20-21, 2022 |  12:00pm ET

Registration Closed
Sponsor

Kathy Denton

Director, Patient Experience MD Anderson Cancer Center

Kathy Denton has been a facilitator and leader of change and performance improvement for over 25 years in both the private and public sectors.  The last 18 years she has been at MD Anderson Cancer Center, with the last four years focusing on improving the patient experience.  She has been instrumental in the development of the Patient Experience Program at MD Anderson Cancer Center.  She has a Six Sigma Black Belt; is a Certified Manager of Quality and Organizational Excellence and is a Certified Professional for Healthcare Quality.  She also serves on the Texas A&M University - College of Education and Human Development - Advisory Board.

Day 1: July 20, 2022

1:35 PM Presentation: Lessons Learned in Implementing Transparent Physician Star Ratings

Accurate and transparent data is central to helping patients make care decisions and helping hospitals develop strategies to improve patient satisfaction. In this session, learn about the process of creating a transparent, clear and cohesive ratings system with Kathy Denton, a leader in Patient Experience at MD Anderson Cancer Center, including challenges and lessons learned. Find out more about best practices for:

  • Creating a set of questions that capture the patient experience and translating that to a rubric
  • Rolling out a new system to staff, with strategies to address physician concerns
  • Setting up comment criteria and making certain that comments are relevant to the physician
  • Using star ratings to improve patient satisfaction and engagement