Kelly Vorseth

What does it look like to create a strategic approach that engages patients, healthcare staff and communities from the beginning? In this session, get an inside look at designing patient experience in a new setting and leave with takeaways from the process that can apply wherever you are in your patient experience journey, such as:

• Getting team input and employee buy-in as you plan and execute your PX strategy
• Engaging patients, their loved ones and staff to get a better understanding of how we can meet the needs of those we serve
• Finding ways to bring joy and hope into your patient experience