Lisa Gutierrez

With the great resignation, staff burnout, and many personal challenges, it can be harder than ever to keep staff feeling valued and supported. Add to that an influx of hiring and new employees – how do you make sure you are listening and giving staff the support and tools needed to deliver excellent patient experience? Through this session, we look at strategies for listening to, investing in, and empowering your teams. Hear about strategies for:

• Building opportunities for listening and learning from your team members through task forces, formal and informal feedback gathering and more.
• Making small investments that can lead to big impacts in team wellness and satisfaction
• Exploring opportunities to empower staff to continue personal and professional growth
• Taking the opportunity to review lessons learned and bring your findings back to your teams to continue employee dialogue