Matilde Roman

Health equity significantly impacts the patient experience, a fact that more and more institutions are recognizing and acknowledging in recent years. To better serve patients, organizations must bring health equity into focus as they design and evaluate patient experience to understand barriers and inequality in systems and to makes sure all patients can access the highest standard of care. Take some time to hear insights on the journey to improving health equity in patient experience through:

• Understanding how to bring customer expectations and customer experience into alignment
• Looking at your own patient experience practices through the lens of equity and inclusion
• Identifying barriers to care and making strategic changes to address them
• Finding where and how to improve communication with underserved patients so that the full patient experience is accurately represented and improvements can be made for those populations
• Committing to an ongoing effort to build trust with minority and underserved populations to increase retention and continually improve practice