Revolutionizing Healthcare Through Digital Health and Patient Experience!                                                

Online
July 20-21, 2022 |  12:00pm ET

Registration Closed
Sponsor

Merri Lazenby

Director, Human Resources Northwestern Medicine

Merri Lazenby, RN, MSN/MBA, has over 30 years of diverse and progressive healthcare experience and leadership. Merri has held roles as a nursing assistant, critical care and emergency department staff nurse, educator and engagement coach – relentlessly pursuing exceptional outcomes and experiences for patients, families, staff members and physicians. She currently serves the Patients First mission at Northwestern Medicine as the Director of Human Resources, leading the Engagement Coaching and HR Business Partner Teams in the North and Northwest Regions of the Northwestern Medicine Network.

Merri is married to a retired firefighter/paramedic and has three amazing children.

Day 2: July 21, 2022

1:20 PM Presentation: Closing the Feedback Loop – Increasing Patient Engagement to Improve Performance

Getting patient feedback is vital to improving performance, but how that data is received and what is done with it make all the

difference in real-time interactions with patients. In this session, we explore innovative ways to close this feedback loop by turning

real-time impact into easy-to-see dashboards, alert sand more that enable teams to address concerns faster as well as offering

broad analysis of opportunities for improvement. Hear success stories on:

  • Engaging with feedback from patients and employees in real time to make swift change and increase patient retention
  • Identifying gaps and friction points throughout the patient journey
  • Accessing patient experience analytics in formats and dashboards that provide new insights
  • Understanding where you need to allocate resources to solve pain points