Revolutionizing Healthcare Through Digital Health and Patient Experience!
Online
July 20-21, 2022 | 12:00pm ET
Peggy Greco, Ph.D.
Chief Patient Experience Officer Nemours Children's HealthPeggy Greco has worked in healthcare for over 30 years as a clinician, researcher, clinical leader and, most recently, as enterprisewide medical director of patient experience for Nemours Children’s Health. In this role, she has focused on the development and implementation of innovative strategic approaches and comprehensive interventions designed to fully engage medical providers, staff, patients and their families in the process of improving the healthcare experience. She also leads patient-focused efforts to decrease disparities in care and attain true health equity. Dr. Greco earned her Bachelor of Science degree from Emory University and her doctorate from the University of Miami. She completed her internship at the University of North Carolina–Chapel Hill and a postdoctoral fellowship at Nemours Children’s Health. She is the proud mother of three adult children, Alexander, age 24, Anna, age 20, and Emma, age 18, and runs and kayaks in her spare time.
Day 1: July 20, 2022
1:05 PM Fireside Chat: Engaging Your PFACs and Patient Communities
When it comes to creating great patient experiences, it is vital to engage patient communities, PFACs and more to create a sense of community and ensure there are avenues for meaningful change. In this session, we will hear different perspectives from the healthcare community with the goal of making a lasting impact through best practices such as:
- Engaging your patients as partners in designing patient experiences
- Designating PFAC's role in organizations and ensuring they are able to communicate findings and suggestions
- Continual outreach around new initiatives and policies that effect patient experience
- Opening lines of communication to build empathy and understanding between staff and patient advocates
2:00 PM Fireside Chat: Meeting the Challenges to Patient-Centered Culture
The recent health crisis has increased stress and decreased tolerance and empathy across the nation. In this climate, how do health care institutions maintain a patient-centered culture as the core priority? It starts with recognizing patients’ vulnerability, finding ways to prevent escalation and strategies for creating a respectful and caring environment for both staff and patients. Hear from Dr. Peggy Greco, Chief Patient Experience Officer at Nemours Children’s Health, on strategies for:
- Understanding how patient and healthcare culture has been shaped in recent years
- Increasing awareness and acknowledgement of staff and patient stress and modifying our approach to maintaining a patient-centered culture
- Evaluating your health care environment and implementing changes to influence patient and staff behaviors
- Teaching cultural awareness and sensitivity to understand how vulnerable patients experience healthcare
- Helping associates and patients alike feel safe and supported in the health care environment
