Revolutionizing Healthcare Through Digital Health and Patient Experience!                                                

Online
July 20-21, 2022 |  12:00pm ET

Registration Closed
Sponsor

Wendy Manna

Patient and Provider Experience Specialist Hill Physicians Medical Group

Wendy Manna has spent 20+ years as a licensed Occupational Therapy Assistant providing clinical care and clinical education in various healthcare settings. Wendy furthered her passion in Learning and Development by achieving her Master of Health Administration, with a concentration in education. Wendy enjoys teaching for the Occupational Therapy program at Sacramento City College and had developed programs around educating staff, patients, and families on caregiving skills, safety, and wellness. At Hill Physicians Medical Group (HPMG), her main responsibility is to motivate and support healthy patient-physician relationships, the overall improvement of patient outcomes and physician wellness. Wendy is also responsible for developing and implementing the HPMG physician-led training programs and practice staff support sessions

Day 2: July 21, 2022

2:15 PM Presentation: Improving Communication Strategies and Experience with Hill Physicians Medical Group

Communication is central to patient experience, from internal communication to patient healthcare literacy. In this session, we explore different facets of communication as a medical group as it relates to different stakeholders, alongside working with staff and physicians to hone their communication skills and enabling patients to find the resources they need. Hear from experts at Hill Physicians Medical Group about best practices for:

  • Communicating with physicians to create a strong network of partners
  • Collaborating and motivating stakeholders on performance improvement
  • Working with care teams and patients to create resources that foster accountability